Refund Policy

1. Overview

TriAlpha Solutions ("TriAlpha," "we," "us," or "our") provides custom professional services. This Refund Policy explains when fees may be refunded, credited, or retained. Engagement-specific terms in a signed proposal or statement of work ("SOW") take precedence if they conflict with this policy.

For indicative pricing models, see Pricing. General terms are in our Terms of Service.

2. Deposits and milestone payments

Most engagements require an upfront deposit or first milestone payment before work begins. Additional payments typically follow milestones or monthly invoices as defined in the SOW.

• Unused prepaid fees for work we have not yet started may be refunded or credited if you cancel before kickoff, less any non-refundable third-party costs already incurred with your approval.
• Completed milestones are non-refundable once the milestone deliverables have been provided or accepted (or deemed accepted under the SOW).
• Work in progress on a cancelled engagement is billed proportionally for time and materials delivered through the cancellation date, or per the SOW's kill-fee / notice terms.

3. Discovery sprints

Fixed-price discovery or audit engagements are generally non-refundable once the kickoff call has occurred and work has started. If we cancel a discovery engagement for reasons other than your breach, we will refund prepaid amounts for undelivered portions.

4. Fixed-scope projects

If you cancel a fixed-scope project after kickoff, you remain responsible for:

• All completed milestones
• A reasonable portion of the then-current milestone based on progress
• Approved third-party costs (licenses, infrastructure, contractors) already purchased

If TriAlpha fails to deliver a milestone in material respects and cannot cure within a reasonable period after written notice, you may cancel that undelivered portion and receive a refund of prepaid fees specifically attributable to that undelivered portion.

5. Monthly retainers

Retainers are billed in advance for a defined capacity period (typically a calendar month or sprint cycle).

• Unused capacity within a paid period does not automatically roll over unless the SOW says otherwise.
• Either party may end a retainer according to the notice period in the SOW (commonly 30 days). Fees already paid for a period in which we are ready to provide capacity are generally non-refundable.
• If we suspend or terminate service without cause during a prepaid period, we will refund the unused prorated portion.

6. Chargebacks

Please contact us before initiating a payment dispute with your bank or card issuer. We will attempt to resolve billing issues promptly. Unwarranted chargebacks may result in suspension of services and recovery of costs where permitted by law.

7. How to request a refund

Email info@trialphasolutions.com with your company name, invoice or SOW reference, payment date, and reason for the request. We aim to respond within five (5) business days. Approved refunds are returned to the original payment method when possible, typically within ten (10) business days after approval (timing may vary by bank or processor).

8. Changes

We may update this Refund Policy by posting a revised version on the Site. The "Last updated" date reflects the latest revision. Changes do not retroactively reduce refund rights already earned under a signed SOW.

9. Contact

Billing and refund questions: info@trialphasolutions.com

Related: Pricing · Terms of Service · Privacy Policy