Privacy Policy

1. Overview

TriAlpha Solutions ("TriAlpha," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit trialphasolutions.com (the "Site"), contact us, or engage us for services.

2. Information we collect

Information you provide

• Name, email, phone, company, and project details submitted via contact forms
• Message content and files you send by email or other channels
• Billing and contract details when we work together commercially

Information collected automatically

• Basic technical data such as IP address, browser type, device, and pages viewed
• Approximate location derived from IP (city/region level)
• Cookies or similar technologies if enabled for analytics or session needs

We do not intentionally collect sensitive personal categories unless you choose to include them in a message you send us.

3. How we use information

We use personal information to:

• Respond to inquiries and provide proposals or support
• Deliver, manage, and invoice contracted services
• Operate, secure, and improve the Site
• Comply with legal obligations and enforce our agreements
• Send project-related or operational communications you can reasonably expect

We do not sell your personal information. We do not use contact-form data for spam or purchased marketing lists.

4. Sharing

We may share information with:

• Service providers that help us run infrastructure (for example hosting, email, analytics, or payment processors), under confidentiality and use restrictions
• Professional advisors (legal, accounting) when needed
• Authorities when required by law or to protect rights and safety
• A successor entity in connection with a merger, acquisition, or asset transfer

5. Retention

We retain personal information only as long as needed for the purposes above, including to maintain business records, resolve disputes, and meet legal requirements. Inquiry records and project materials are kept for a reasonable business period, then deleted or anonymized where practicable.

6. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is fully secure; please use strong unique passwords for any accounts related to our work together and notify us of suspected unauthorized access.

7. International transfers

We may process information in countries other than where you live. Where required, we take steps intended to provide appropriate safeguards for those transfers.

8. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. To exercise these rights, contact us at the email below. You may also opt out of non-essential marketing emails using the unsubscribe link or by emailing us.

9. Children

The Site and our services are directed to businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided information, contact us and we will take appropriate steps to delete it.

10. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Continued use of the Site after changes means you acknowledge the updated policy.

11. Contact

Privacy questions or requests: info@trialphasolutions.com

Related: Terms of Service · Refund Policy